Here to help

Keep the party going.

Need a hand with Balloon Pop? Email us and tell us what happened.

How do we play?

Gather 3–9 players. The host creates a room in the Balloon Pop app and shares its code. Friends can join in the app or at playballoonpop.com.

Choose Type Your Answers to send answers from your device, or Play In Person to perform challenges together. The Hot Seat judges the round and pops a balloon. Last balloon standing wins.

I lost my connection.

Keep the app or browser open while it reconnects. If you see a retry button, use it. Return to your saved game when offered; avoid creating a different game while trying to recover the current one.

I can’t create or join a room.

Check your connection and the room code. The host must keep the room open. New rooms may temporarily be unavailable when safety or capacity controls pause admissions. If the problem continues, email us the message you see.

Where did my progress go?

Check that you opened the same app and device or browser you used before. Test builds and the regular app can have separate saved data. Removing app data or clearing browser storage can remove access to your saved identity.

Purchases and privacy

Optional purchases are available in the iPhone app. To recover an item you bought, open Shop and tap Restore Purchases. Purchases are not available on the website. For privacy questions or a data-deletion request, email hello@playballoonpop.com. See our privacy policy for details.